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Frequently Asked Questions (FAQ) - for Tour Guides

 

1. What costs do apply to the Tour Guide?

2. How do I create Tours?

3. How does a customer book and how do I get my credit for the tour?

4. What are the cancellation terms?

5. Do the bookings need to be confirmed by the Tour Guide?

6. Does the availability of the tours need to be up-to-date?

7. How can I set tours offline?

8. What characterises Guidebooker in the sector „Intermediation of Guides and Tours”?

9. Can the customer directly contact the Tour Guide?

10. Who can apply with Guidebooker as a Tour Guide?

11. Can the customer review the Tour Guide?

 

 

 

1. What costs do apply to the Tour Guide? 

Tour Guides at Guidebooker do not pay a fixed price for using the platform, but only a commission fee on each booking. As the price you enter only your commission, and then the commission of Guidebooker is added automatically. Your credit for your bookings appears on top of the website as well as under „My Account“.  

 

 

2. How do I create Tours?

After you registered and set up your profile completely, and GB approved your application, you can create tours.  The tours are checked and set online shortly after you sent them to us. You can always change the tour or set it offline. The content of the tour by the time of the booking always applies to the content of the tour to be made.

 

3. How does a customer book and how do I get my credit for the tour?

When customers book your tour, they pay the full price upfront to Guidebooker. The payment methods are: VISA/Mastercard, Maestro, Giropay, Paypal and Direct Debit (Sofortueberweisung in Germany). Payments from customers can only be made in the currency Euro at the moment. Your credits will be transferred to your account the latest at the 5th calendar day of the following month after the tour took place and was completed successfully. However, if possible we transfer the credit right after the tour.

 

4. What are the cancellation terms?

 

- Cancellation more than 14 days prior the tour                     10 % Cancellation Fee, plus any Transactions Costs of your Payment, Return of Payment Fee

- Less than 13 days prior to the tour                                       100 % Cancellation Fee

 

 

5. Do the bookings need to be confirmed by the Tour Guide?

Yes, the Tour Guide has to confirm the request, before the client can book, unless you offer tours with fixed times - these the client can book directly.

 

6. Does the availability of the tours need to be up-to-date?

Yes, because when a customer makes a direct booking and payment, the tour is sold and needs to be delivered on the booked date and time with the content of the tour. Guidebooker is not liable for false content of the tour of the tour guide, when a customer makes a complaint about the tour. The tour guide needs to inform Guidebooker and the customer immediately about any changes of the tour. The customer can then claim back the full price of the tour, if he/she disagrees with the changes made.

 

7. How can I set tours offline?

You can set tours offline clicking on the menu button „My Account“. However, keep in mind that booked tours need to be delivered by the Tour Guide.

 

8. What characterises Guidebooker in the sector „Intermediation of Guides and Tours”?

Guidebooker puts the Tour Guide in front, because he/she makes the tour personal. We look for a high quality and check each application and each new tour carefully.

 

9. Can the customer directly contact the Tour Guide?

Yes, customers can directly contact the Tour Guide in his profile with questions about the tour or make an individual request. The Tour Guide is obliged to reply to the customer as soon as possible (within 3 work days), to clarify all questions and to ensure a successful booking.

 

10. Who can apply with Guidebooker as a Tour Guide?

Every Tour Guide or Agency can apply, Guidebooker then decides about the approval on account of the application made and certificates sent.

 

11. Can the customer review the Tour Guide?

Yes, after the tour the customer can review the Tour Guide and the Tour.

 

Status: June 2016  (The content of the FAQ can change at any time. The date of booking is decisive for the content of the FAQ).

 

Do you have any further questions?

 

Then please contact us via the Contact Form or write us an Email to kontakt@guidebooker.com